As e-commerce and digital transactions become an integral part of the global business landscape, the demand for reliable and efficient payment processing solutions continues to rise. Helcim is one such company that has garnered attention in this space. In this review, we will delve into the offerings of Helcim, its strengths, areas for improvement, and feedback from its clientele.


Founded in 2006 and headquartered in Calgary, Alberta, Helcim is a merchant services provider that offers a broad spectrum of payment processing solutions to businesses across North America. The company’s primary mission is to empower businesses of all sizes by providing transparent, affordable, and user-friendly payment tools.


  1. Transparent Pricing: Helcim stands out for its commitment to transparent pricing. Their interchange-plus pricing model is consistently lauded by users for its clarity. This approach ensures merchants are only charged the actual interchange rate plus a fixed markup by Helcim.
  2. All-in-One Platform: Helcim provides an integrated platform that combines payment processing with tools for invoicing, inventory management, customer relationship management (CRM), and more. This consolidation streamlines operations for businesses.
  3. No Long-Term Contracts: Helcim doesn’t lock clients into long-term contracts. Instead, they offer month-to-month agreements, ensuring flexibility and reducing risk for businesses.
  4. Outstanding Customer Service: Many user testimonials praise Helcim for its stellar customer support. With 24/7 phone and email support, businesses can be assured of timely assistance.
  5. User-Friendly Interface: Helcim’s platform is designed to be intuitive and easy to use. Whether you’re processing payments, managing inventory, or analyzing sales data, the platform’s user-centric design is evident.

Areas for Improvement

  1. Initial Setup: Some users have mentioned that the initial setup can be a bit tedious, especially for those new to payment processing systems. However, once set up, the platform is straightforward to use.
  2. International Expansion: While Helcim serves businesses in the U.S. and Canada, it doesn’t have a significant international presence, which might be limiting for globally oriented businesses.

Customer Feedback

Helcim enjoys an overwhelmingly positive reputation among its clientele. Businesses, especially small to medium enterprises, appreciate the company’s transparent pricing and dedication to customer service. The occasional feedback on setup complexity or software glitches is typically offset by positive experiences with the platform’s overall functionality and efficiency.


Helcim has positioned itself as a dependable and user-focused payment processing solution for businesses. With its transparent pricing, integrated platform, and commitment to customer service, it has managed to carve out a niche for itself in a competitive industry. While there are areas to refine, the company’s ethos and approach make it a worthy contender for businesses looking for a reliable payment processing partner.